Cookology CET900 90cm Built-in Ceramic Hob | extendable zones & touch controls

30 day no hassle Returns Policy

We offer a simple, no fuss returns policy:

STEP 1 - Make sure you do not install and or use the item and keep all the packaging

STEP 2 - Simply let us know via Email within 30 days of receipt/delivery that you wish to return the item by Emailing: [email protected]

STEP 3 - We'll give you  instructions and a Returns number that you need to write on a piece of paper and stick to the outside of the box (DO NOT WRITE ON THE BOX PLEASE)

STEP 4 - Track the item and when you can see it has arrived get in touch. Once we have checked it to make sure it is still brand new and can be sold as brand new we will refund you in full.

...That's it!

Damaged items Policy

Our appliances are carefully & professionally picked and packed and the couriers we use take great care to make sure items arrive in pristine condition. However, on occasion damages will happen.

To help us get any issues resolved as quickly as possible, please make sure you follow the following instructions:

STEP 1 - Report damage and send photos to [email protected] within 48 hours of delivery

STEP 2 - Do not install the items, this will invalidate a claim and could be dangerous

Do you need your Old Appliances Collected?

We do not currently provide this service but we are looking into it.

In the meantime, Please visit the Government website to see if your local Council will provide this service.

Do you want your New Appliances Connected?

We do not currently offer this service, however we have found you receive a better service if you use a trusted & qualified local tradesman.

Use your local directory to find one near you or get a quote from a comparison site like Rated-People or MyHammer.co.uk